Global Talent Management Process Deployment
Description of Project
Our client had a desire to become better at managing talent and asked Chaucer to provide support in implementing a manual process. The process currently in place was found to be inefficient, and so Chaucer supported delivery of this process, but also applied process improvement.
At the point of contacting Chaucer, the client did not have a talent management IT system in place, but had an eventual desire to deploy a solution. As part of a separate brief, Chaucer supported the delivery of this IT programme. However, it is worth noting that in playing a key role in the success of the initial manual process’ deployment, the work Chaucer completed acted as an enabler for the roll-out of the IT solution.
Chaucer’s Scope:
The client asked Chaucer to design the process and undertake analysis in light of the data collected via a set of talent management tools. Chaucer was also asked to set accountabilities and provide training, administer the process, and collate and analyse the results:
- Process design
- Tool deployment
- Accountability matrix
- Communication materials
- Training
- Planning and setting deadlines
- Process administration
- Document management
- MS Excel spread sheet design
- Analysis and inferences
- Report collation and production
Specifically, some of the tools that Chaucer deployed included:
- 9-Box Grid Templates to rate individuals’ performance and promotion potential
- Traffic Light Succession Plans to plan successors for specific roles over 0-2 and 3-5 year time periods
- Health Check: Pictorial method of displaying talent status vs. the organisational structure
- Higher Level Tracker to track and analyse the talent of higher level leaders
- Integrated Talent Plan: Pro forma for noting actions and tracking progress on Talent
Benefits:
- Successful introduction of a new process to support the client’s values of meritocracy, promotion from within, and their stand on diversity & inclusion
- Analysis completed off the back of the data gathered in the tools provides the necessary transparency to manage talent in a meritocratic manner, and to check that the talent pool had an appropriately diverse mix
- Manual data collection process, starting small with the upper tiers of management, allowed the process and outputs to be defined and developed in a manageable way, and in a way that allowed the deliverables to be altered as the client learned what needed to be analysed
- Flexibility in the manual process allowed adjustments to be made easily, in particular when dealing with requests for multiple different analyses on the same data set
- Deploying the process in this manner (starting small with a manual process) allowed knowledge of the process to grow across the HR and leadership community. This allowed improved integration of the new global talent management IT system when roll-out began
- The work completed provided the underlying process and part of the reporting specification for the subsequent global talent management IT system
Chaucer was a key partner who made a significant contribution to the introduction of a robust talent management process in this organisation.
- Accreditations/Partners
