System Migration
Description of Project
Our client provides an extensive range of banking services to the Gibraltar Government, corporate clients, high net worth individuals and retail customers. This was supported by a legacy computer system, which the bank was gradually phasing out.
A migration programme was established to manage all aspects of the business and systems changes. The design of the target systems was reviewed against the specific Gibraltar offshore requirements defined in an outline design document for each business area:
- Counter/front office for personal and business clients
- Card & Cheque Services including cash machine transaction processing
- Clearing
- Credit Operations/Loans
- Current Accounts
- Treasury & Investment portfolios
- Financial Accounting & Reconciliation
Business processes were also redesigned accordingly. While development of the software changes were being made, training and data cleansing was carried out. The multiple parallel activities culminated in a Conversion weekend, thoroughly prepared for after six dress rehearsals during the last two months.
Chaucer’s Scope
An earlier attempt to deliver this programme had failed, due to an under-estimation of the work required: the assumption being that the relatively low number of customers would equate to a correspondingly low level of project resourcing. The critical challenge on this high profile programme was to significantly re-scope it in order to realistically deliver a full system and business migration.
Having successfully reset management expectations, Chaucer were asked to fill 5 key leadership roles: Chief Solution Architect, Finance work-stream Subject Matter Expert, Programme Manager, Cards & Cheques work-stream Lead and ultimate responsibility for the Conversion weekend.
Benefit
The delivery of this complex interdependent programme in a highly visible, highly sensitive environment, under the blaze of local and global publicity required the highest levels of design, testing and system resilience. All subject to pressures of timescales and budgets.
This was achieved on time and to budget and with no system or service issues, and with a fully balanced reconciled ongoing operation from day 1, assuring full integrity at all times. The Bank regarded this as a major success with associated local and global reputational benefits.
A significant component of this success was through the use of experienced and highly capable Chaucer resources in critical leadership and implementation roles.
- Accreditations/Partners
