Continuous Improvement
Performance improvement and cost reduction are at the very core of what we do.
By bringing these continuous improvement principles to your organisation, Chaucer business process consultants can help your business deliver more effective and efficient operations.
Continuous process improvement involves a regular review of business processes and the use of effective techniques to make these better.
This regular monitoring (via measures such as KPIs, control charts, customer satisfaction scores, productivity reviews, quality assessments and more) provides the hard data to indicate which processes need attention.
An established and trained continuous improvement group meet on a regular basis to review this data and agree on improvement goals. Work is launched to identify root causes of the established problems and subsequently improve the failing processes.
This production of regular objective evidence of performance is a vital step towards positive change.
Chaucer can support continuous improvement objectives from inception to achievement of business process improvement.
Business Process Re-Engineering (BPR)
Business Process Re-Engineering is a core Chaucer competence, and we have completed many projects using different BPR techniques including Lean and Agile.
We provide simple support to process re-engineering and believe there are critical steps to success in this area: Define, model ‘As is’, model ‘To be’, implement and run.
