Karen has over 20 years experience specialising in the field of customer service, marketing and sales, including CRM and change management, outsourcing and shared service. 

Karen’s experience spans a number of FTSE industries and companies, airline, media  e-commerce and mobile telecommunications.   Karen has led major transformation and organisational change projects, re-engineering people, processes and technology to create a step change to service and optimise costs. 

  
Karen has a Masters in HRM (distinction), specialising in management development.