Planned and rigorous

Communication is integral to human interaction and a key driver of productivity. So, it needs to be addressed with purpose across all business activity.

But when big changes are taking place, it is easy for organisations to slip into being reactive, simply responding to questions and issues, rather than directing the conversation and narrative.

Without a consistent drum beat of relevant information audiences disengage. Meanwhile leaders raise concerns that their messages are failing to cut through.

At Chaucer, we bring rigour to your communications, working with people at all levels to understand business ambitions and audience needs, and to determine communication strategy.

Messages need to be audience-centric and motivating, while delivering the detail to make sure people understand and believe what they are being told. We organise communications around what you need your audiences to think, feel and do.

Measurement of audience engagement is made easier by digital channels, but face-to-face dialogue is invaluable for establishing what is really resonating with people’s hearts and minds. Both forms of feedback should guide decision-making and help refine your communication journey.

Strategic Communications

We establish a communications ecosystem ensuring each message is audience centric, data driven, and achieves your objectives.

Crisis Communications

We evaluate your risks and turn them into opportunities with a steady measured response to unexpected changes and events.

Creative Communications

We develop a communications toolkit tailor-made in your organisation’s tone of voice with dynamic tactics and assets that grab attention, embed your messages, and persuade your audience.

Product Marketing

We ensure user adoption of new products through targeted, coordinated, and tactical engagement with your target audience

To discuss your organisation’s Agile delivery needs with one of our experts, please complete the form below to receive a free 30 min consultation.

Blog 22 Sep, 2020

Innovating Services, Not Servicing The Idea Of Innovation

Julian Jordan

Management Consultant Julian helps businesses solve complex problems through innovating new service offerings and business models. He is passionate about how design can bring benefits to users and how innovation is much more than a check box exercise, and that having the right structures and frameworks in place for your organisation can be the difference between a good idea making it to market or remaining in someone’s inbox. With a background in IT and process analysis, he trained as a business designer and appreciates the cultural and mindset changes needs to effectively combine business and technology change. He leads the Innovation Strategy and Business Design communities within Chaucer

Blog 18 Sep, 2020

Data Strategy, GDPR, Privacy

What Comes After The Privacy Shield?

Paul Gillingwater MBA, CISSP, CISM, RHCE

Managing Principal GDPR, ISO27001, PCI/DSS, GRC, DPA18 Paul is a Managing Principal Consultant and registered DPO at Chaucer who has worked for more than 30 years as a cyber security and risk specialist and advisor to businesses, government and non-profits with their governance, regulatory and compliance requirements. Over the past five years he has focused on UK & EU data protection and is a passionate advocate of online privacy rights education.

Blog 05 Aug, 2020

Agile, remote working, ways of working

Top Tips To Ensure Successful Distributed Agile Teams

Todd Bennett

Management Consultant Todd is a Managing Consultant with significant expertise in Agile. Todd specialises in delivering technical and non technical pieces of work, coaching and training senior leadership, and leading large scale Agile transformations. Todd is passionate about Agile the methodology, the frameworks within and has a keen interest in the Agile mindset. Todd uses a people focused approach, ensuring greater collaboration and team engagement is achieved, resulting in greater efficiencies.