Analah Fawcett

Analah Fawcett

Management Consultant & CSR Lead

Analah is Chaucer’s Corporate Social Responsibility (CSR) Lead; passionate about improving lives, in and outside of Chaucer. With 10+ years’ experience working as a Change Management Consultant, she has helped high profile clients navigate complex behavioural and cultural change, focusing on innovation and digital transformation these past few years.

Embedding Innovation: inclusion and the importance of psychological safety

Most companies understand the value of diversity and innovation – diverse organisations perform better and innovation is a competitive advantage.

Opinion Piece by Analah Fawcett, Principal Consultant, CSR Lead

Those a little more focused on the task at hand also appreciate there’s a healthy relationship between the two, in that innovation requires cognitive diversity (i.e. difference in thought and perspective) and there’s a correlation between cognitive diversity and personal identity.

Diverse teams – with diverse people – are more creative, and you need diversity to drive ideation and innovation.

More diversity then?

Unfortunately, it’s not as simple as that.

Without the right structure and culture some voices are easily lost, along with the benefits of diversity. Inclusion is about ensuring everyone isn’t just present, but actively engaged and confident to contribute, bringing their whole selves into the creative process.

What else do you need?

What is required is psychological safety: the shared belief that the team is safe for interpersonal risk tasking. After all, there’s no innovation without risk.

In psychologically safe teams, members feel accepted and respected, and they don’t fear negative consequences to their self-image, status or career (i.e. it’s okay to fail).

Psychological safety can help leverage diversity, aid innovation, and is important to establish a tolerance for failure. In fact, Google – ranked the 2nd most innovative company in 2018 (after Apple) – found psychological safety was the most powerful predictor of team success.

How do you establish it?

That’s an article for another time.

In the meantime, know it’s not enough to employ a diverse workforce, and it’s not enough to innovate. For a company to truly benefit from diversity and innovation the two need to come together, in a ‘culture of innovation’ that promotes psychological safety.

How do I get in touch to discuss this?

To find out how we can help you with strategic advice and solutions for your change journey, please contact consulting@chaucer.com or call us on +44 (0) 203 934 1099 in UK/Europe, or +1 713 821 1783 in the USA.

Analah Fawcett

Management Consultant & CSR Lead

Analah is Chaucer’s Corporate Social Responsibility (CSR) Lead; passionate about improving lives, in and outside of Chaucer. With 10+ years’ experience working as a Change Management Consultant, she has helped high profile clients navigate complex behavioural and cultural change, focusing on innovation and digital transformation these past few years.

Blog 17 Apr, 2020

Covid-19, Strategy, Rapid Prototyping, Innovation strategy

Innovating In The Age Of Pandemic

Pavlos Konstas

Pavlos Konstas

Management Consultant & Innovation Lead

Pavlos is a managing consultant at Chaucer, with great experience in advising global multinational enterprises at defining and implementing strategic business plans. He has helped clients empower themselves to define and monitor growth oriented KPIs by defining and designing with them sustainable operating models. Mature in agile ways of working, Pavlos has become an ambassador of agile and has coached several clients on how to successfully embark on a scaled agile journey. In addition, he has helped organisations blueprint, test and create user centric products and services and build a sustainable innovation lifecycle and a culture that supports iteration and continuous improvement. He has previously worked at Deloitte UK, Hellenic Petroleum and has trained as a fighter pilot at the Hellenic Air Force. He holds and MSc and BSc (Hons) from Cass Business School, City University of London.

Blog 22 Mar, 2019

Change Management, Innovation strategy

Activating Innovation: diversity & experimentation

Analah Fawcett

Analah Fawcett

Management Consultant & CSR Lead

Analah is Chaucer’s Corporate Social Responsibility (CSR) Lead; passionate about improving lives, in and outside of Chaucer. With 10+ years’ experience working as a Change Management Consultant, she has helped high profile clients navigate complex behavioural and cultural change, focusing on innovation and digital transformation these past few years.

Blog 23 Jul, 2020

diversity & inclusion, Innovation strategy

Diversity And Representation Matters: How To Be Inclusive When Innovating

Zoe Collins

Zoe Collins

Management Consultant

"At the heart of any successful change you’ll find people and engaging communications."

Zoe is a passionate change manager, transforming work environments into places where people love to be. She is a quality focused Prosci qualified practitioner, specialising in Business and Culture Change. She also specialises in Communications and Internal Marketing.

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